This may be because you have incorrectly entered the code or your policy has expired. You can find the code in your policy wording - please note that this is not your policy number.

If this is not the case, please send us:

• the code you were trying to use;
• your name and postcode;
• the name of your policy supplier; and
• your policy number

to support@farill.io and we’ll get back to you within 2 working days.

Our office hours are 9-5pm Mon-Fri (except bank holidays).